Update:
After I cried about my negative feedback to you guys yesterday, I ate two candy bars, sulked, called my husband and told him that I am quitting ebay, sulked some more, and then decided to suck it up. I wrote the lovely buyer who gave me this ridiculous feedback. Here is our convo:
ME:
I just received your negative feedback. I am a little confused as to why I received negative feedback. You bought the item on May 2nd. My handling time is 3 business days, with 5 day business shipping via Fedex. When you bought the item, it stated you would receive the item on May 14th at the latest. You received the item on May 10. 4 days sooner than expected.
The listing also states there is minimal wear on the printer due to it being a store return. I believe you left me negative feedback unfairly, as I held up my end of the transaction. I also was quick to respond to all of your questions and needs.
I would like to send you a feedback revision form.
Please respond. Thanks
BUYER:
There scratch on back of item and part was supose to be on my door 5/8 an recieved it on 5/10 maybe u should work on ur shippen. Part is work fine but I didnt no it came with a scratch like a box cutter.
ME:
Hi. Where did you get 5/8 from? You purchased the item 5/2, and the listing states you will receive it in 4-8 business days. 8 business days being 5/14. You received you the item in 6 business days. When you purchase the item you are acknowledging that you have read the description and agree to the terms. Shipping included. You knew when you bought the item that it would take 4-8 business days. I fulfilled my end on the shipping problem. There is not a problem with shipping. As far as the scratch, I inspect the printers myself. If there was anything major with the printer cosmetically I would not send them out. Can you please send me a picture of the scratch?
I intend to resolve this problem with you, as I feel I did everything I could on my end to ensure a positive transaction.
BUYER:
From my acount on ebay
ME:
Sir- The listing is the only place that shows delivery time. Once, again, I believe I fulfilled my end as a seller. If we cannot resolve this issue ourselves, I will open an eBay protection case. Can you please send me a picture of the scratch, or are you willing to revise your feedback as I have fulfilled my end of the transaction.
Thank you
BUYER:
Well ive ordered 4 item same time I order ur item an arrived 3rd day
ME:
Every seller has there own handling time and shipping carriers. Did all the items you ordered come from California? Did they all have 3 day handling time? Did they all use FedEx ground shipping? You are located on the East coast, I am on the West coast.
Just because you ordered other items at the same time, you cannot expect my items to arrive at the same time as the other sellers. All sellers have different policies, they have different selling policies, and they are located in different places.
Once again, I have kept my end as a seller. I am asking that if I send you a feedback revision form you will revise your feedback because I kept my end of the transaction.
Thank you.
And now no response. For some reason I feel a little better now, knowing I am not a bad seller, and that some buyers out there really have no idea what they are talking about.
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Has anything ever happened that has made you want to quit eBay?
Today I got my 2nd negative feedback.
This particular negative feedback was not accurate. I remember shipping this printer and testing it. It was practically NEW. I also state in my listing there are minimal signs of wear.. I mean come on... All these dang printers are store returns (which is stated in my listing). The guy also received the printer 4 days earlier than promised.
I spent an hour on the phone with eBay trying to figure out why my past neg fb hadn't been removed and figuring out what to do with this one. The past one hasn't been removed yet because the buyer hasn't been suspended...(EVEN THOUGH HE LEAVES NEG FEEDBACK FOR EVERY SELLER AND ALWAYS SAYS HE NEVER RECEIVED HIS ITEMS...UGH).
I seriously feel like eBay doesn't really help the seller.
Also... they told me again.."feedback is just an opinion"...
Seriously, this makes me not want to sell on eBay. At all.
Posts
It's an imperfect system on eBay. I feel your pain. Once I got a negative feedback because someone thought there was a "crack" in a Fisher Price Little People swing. It was nothing more than the place where the plastic is removed from the mold on the bottom during manufacture. (It's on every single little swing.) I feel that eBay just has to bring back the ability for the seller to leave negative feedback also. There are just too many buying scammers out there!
ReplyDeleteI SOOO agree. It would be great if we could leave negative feedback.. I think buyers would think twice before pulling a fast one on us.
DeleteI feel you. I sent out a polly pocket pollyville set complete from the early 90s (it was my personal one not one i had picked up. I sold it because we are behind on bills) the buyer has a store selling only vintage polly pocket. She left me negative fb and processed a claim saying everything was broken. I tried to contact her and she called me psychotic and reported me to ebay. She sent me back 6 out of 10 houses none were broken but some were caked with dirt and not the ones i sold her. The 4 expensive light up houses she kept. All 28 people 3 pets and a handful of accessories she kept. I felt really violated because she bought this with the sole intention of stealing from me (FYI these go for around 600.00 you can't find them complete my mom was OCD about pieces it was perfect) but i try to stay away from collectors items since ppl are really picky about things i may not notice since I'm not a collector. Neg fb in one ear and out the other it's the detailed seller ratings that have me below standard I'm dead last on best match and my sales suck (but they have no prob taking my money each month). Keep your head up I'm confident ebay will destroy itself and something better will come along. I cried for 3 hrs on and off about the polly pockets.....blatant theft and
ReplyDeletePms never go well together :) and they won't take off the fb but they aren't making me refund her either :) if you have a problem call ebay ask for the resolution center and ask to talk to Garrett he was the best ebay employee i have talked to so far and I've been selling since 2004 :D
ReplyDeleteOh man... This is the worst customer case I ever heard! I am sorry! I would be so upset!...(Ps I have tons of polly pockets from the 90's and go back and forth about parting with them ;) )
DeleteThe detailed seller ratings dont seem very fair to me. I dont think buyers realize how important they are to sellers.
i wouldnt sell anymore to the point i think i will pass them up at yard sales too. they have passed toy and are into the collectors market and collectors suck :D i deal mainless with clothes/modern toys/ kids books and video games and not many ppl complain all the negative i have on my profile (13 total) was selling collectibles for someone else (ive stopped selling for other people too)
DeleteI completely empathize. Receiving less than perfect feedback makes me want to throw in the towel and call it quits. I haven't received a negative lately but my stars are taking a hit. Ever since I went from 5.0 to 4.9 in item described, I have quit leaving feedback for my buyers. Yeah, I'm pouting, but its my business and I'll pout if I want to. ;)
ReplyDeleteooo I LOVE that idea :D especially the ones who email and demand feedback!
DeleteHaha... I might have a pouting party with you!
DeleteI think your feedback reply is enough to show potential buyers that you are calmly showing the facts and making the other guy look a little nuts. Is it possible to request a feedback withdrawal? It's really strange that the customer didn't contact you first and ask for a partial refund. Too bad you can't open a "customer not as described" case. ;)
ReplyDeleteThank you! Yes I have been messaging back and forth with the buyer. He wont answer my question about a feedback withdrawal.. he's arguing that his item was late because he bought other items from ebay the same day he bought mine, and they all arrived before my item did. I am trying to explain to him that the other sellers were most likely located in other states and had different shipping policies and carriers. UGH!
Deletelol... a "customer not as described" case would come in handy right now ;)
dont feel too bad i offer a 1 day handling time and i get people who email after 2 hours wondering where it is. or those who dont realize business is mon-fri -weekends -holidays and ask why i havent shipped an item on christmas. you will never make everyone happy.
Delete